| Fabric Care |
All Arlon awnings/signs must be cleaned on a regular basis as per the warranty chart. Without proper cleaning all awning/sign material will stain and discolor. Dirt and pollutants left for prolonged periods will promote the growth of mildew on awning/sign material. Regular cleaning will prevent this from affecting the awning/sign. Arlon warrants its products to be cleanable for the number of years on the warranty chart, dependent on the zone and protective coating. Arlon products are warranted against excessive staining when seen at a normal viewing distance. For clarification of normal viewing distance, see heading below. The cleaning and mildew warranty applies to the side of the awning/sign face that has the protective coating and is regularly cleaned. If weep holes at the bottom of awning/sign are blocked, then cleaning and unblocking of weep holes is required behind Flexface‚ for mildew warranty to be valid. Awning/sign faces in industrialized areas will need more frequent cleaning than the required cleaning mentioned in the warranty chart. For all warranties to be valid, material substrates are to be cleaned during recommended cleaning cycles mentioned in the warranty chart with Arlon TSP-12 cleaner (or approved equivalent), as per instructions listed on the packaging. When cleaning pressure-sensitive films, wipe along the cut edge of the film.Warning: Do not use abrasive cleaners as they will damage the material and void the warranty. Do not rub into the cut edge of any pressure-sensitive film as this will void the warranty. Warranty conditions preclude any attachments to awning/sign material where any part of this attachment would be touching the awning/sign material, i.e. a banner strung over awning/sign would void warranty. |
| Mfgs Warranty |
Arlon Flex Worldwide Warranty: Decorating by approved graphic applications are covered under this warranty. Arlon’s approved application methods are as follows:1. Heat Transfer (warranted only if produced by a Certified Applicator) 2. Screen printing by Arlon 3. Striping produced by Arlon 4. Cold Transfer and Laminating (see specific heading Pressure-Sensitive Films for full details)5. Eradication (see specific heading Decoration & Eradication Procedures for full details) Arlon's Warranty for Graphic Applications #1, #4, and #5, as listed above, do extend to our certified fabricators. Arlon does not warrant faces decorated by spray painting or any other method that is not listed under Graphic Applications. Any alteration to the original method of graphic application voids the appropriate warranty coverage.Note: All places in warranty where Flexface® is mentioned, also assumes MPF and Flexface® FX. Staining and cleanability are only warranted when a protective coating is used. Please refer to all special headings listed below for explanations regarding this warranty.Zones: Refer to the list below to determine what warranty will apply to a sign/awning in a particular part of the world. If certain areas are not mentioned, please contact Arlon for clarification.Zone 1: Canada; Europe (Eastern and Western); Japan; South Korea; Soviet Union; United States with noted exceptions in Zone 2 Zone 2: Australia (except desert and tropical areas); Desert Southwest U.S.; Mexico; Okinawa, Japan;South Africa; South Florida Zone 3: Africa; Argentina; Australia (desert and tropical); Brazil, Caribbean; Chile; China; India; Middle East; Persian Gulf Region; Southeast Asia (i.e. Singapore); Taiwan; All areas not listed in Zone 1 or Zone 2 Material Warranty:Arlon's material warranty for products includes blowout, mildew, wicking, delamination, and seam separation for a period of five years according to conditions explained below. This warranty applies only to stationary sign/awning display.• Blowout is defined as separation of the face from the cabinet as a result of wind velocity. Blowouts resulting from wind velocities exceeding those for which the sign structures were designed are not warranted. Blowouts resulting from improper installation, materials, workmanship, bending, twisting, or vandalism of the sign structure are also not warranted. The warranty for blowouts is for vertical installations only.• Mildew occurs when dirt and moisture settle and remain on Flexface for prolonged periods of time. Mildew can be prevented by regular cleaning as listed in the Warranty Chart. See also Cleaning heading for full details. • Wicking is the absorption of moisture containing dirt or pollutants into the Flexface‚ polyester fibers, called scrim. This absorption will not be more than 1/2 inch (12mm) or to the extent that the display is ineffective when seenfrom a normal viewing distance. Arlon warrants that wicking will not affect the display for its intended purpose at a normal viewing distance. The engineering of the structure must meet the requirements stated below.• Delamination is the separation of vinyl from the scrim.• Seams are two pieces of Flexface joined together by Arlon. Arlon warrants that these seams of Arlon Flex product will not separate under the same conditions mentioned in Blowout above.Material warranty coverage requirements: proper ventilation of the sign cabinet is required, a minimum of a 3 inch vent (76mm in diameter) every 3 feet (900mm) at the bottom (and if possible sides) of the sign cabinet. In high humidity areas, more ventilation may be necessary. Weep holes, (1/4 in. (6mm) holes every 3 ft. (900mm) close to the front of the sign/awning to allow for drainage of water near the Flexface, are required at the bottom of the sign cabinets in areas where water may collect. Larger holes may be needed in high humidity areas. Weep holes need to remain unblocked. The use of an approved tensioning system is important to avoid blowouts or delamination. Arlon reserves the right to inspect the engineering of the sign/awning to confirm that the above conditions have been met. Blowout is covered when an approved tensioning system is employed in a “90° vertical” application. Flexclamps are not an approved tensioning system for Arlon's warranty against blowouts of products. Approval for all other tensioning systems may be obtained in writing through contact with the Arlon customer service department. There is no other expressed or implied warranty on material, outside what is covered by the manufactures written warranty. Please see terms and conditions of all materials sold by IIS, and what those policies for replacement of materials cover. IIS takes no liability for any loss of business or labor cost in any replacement situation. |
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